Refund policy

Return and Refund Policy

This policy applies to purchases made at pdsjsdl.com. We accept eligible returns for defective and nondefective products under the conditions below.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

1. Return Window

You may request a return within 30 calendar days after delivery. Contact info@pdsjsdl.com within this period to begin your request.

2. Change-of-Mind Returns

For returns because you changed your mind, selected an unsuitable size, or no longer want the item, products must be unused, unworn, unwashed, and in their original condition, with original tags and included accessories.

For apparel, you may carefully try on an item indoors to assess fit without removing tags, wearing it for an occasion, washing it, or causing stains, odors, or damage.

Use original packaging where reasonably available and package the item securely. These conditions do not prevent claims for a defect discovered during normal inspection or the exercise of statutory rights.

3. Exceptions

Items damaged through misuse or altered after delivery are not eligible for change-of-mind returns. Any product-specific exclusion must be clearly disclosed before purchase.

A discount alone does not make an item nonreturnable. Any exclusion does not remove rights relating to defective, incorrect, or misdescribed goods.

4. Starting a Return

Email info@pdsjsdl.com with your order number, the item you wish to return, and the reason.
For a damaged, defective, or incorrect item, describe the problem and include photographs where reasonably possible.
We aim to respond within 2 business days with return instructions.
After receiving authorization, send the item within 14 calendar days. Keep your shipping receipt and tracking information.

Our response time will not reduce your eligibility when you submitted your request within the 30-day return window.

5. Return Address

PDSJSDL — Returns
11241 E PARKWALK LN
DSRT HOT SPGS, CA 92240
United States

Please contact us before mailing your package so we can provide instructions and identify your return.

6. Return Shipping and Fees

Change of mind or customer-selected size: the customer pays return postage and may choose a suitable carrier.
Damaged, defective, or incorrect product: we cover necessary return shipping through a prepaid label or another agreed method at no cost to you.
Restocking fee: $0. We do not charge a restocking fee.

Returns are sent to the United States address above. Customers outside the United States should consider international return postage when making a purchase.

7. Damaged, Defective, or Incorrect Products

Report the issue as soon as reasonably possible. Keep the item and packaging while we review the matter. We will arrange an appropriate remedy, which may include replacement, repair where appropriate, or refund.

You will not be required to pay necessary return postage for our error or a confirmed product defect. Failure to report an issue immediately does not remove statutory rights.

8. Refund Amount

For an eligible change-of-mind return, we refund the price paid for the returned item and applicable refundable tax. Original delivery charges are not refunded unless required by law.

For our error or a defective product, we refund the affected item's price, applicable refundable tax, and the original delivery charge attributable to that item. If the entire order is returned for that reason, the original delivery charge is refunded in full.

If your order originally qualified for free shipping, we do not deduct an undisclosed outbound shipping fee from your refund.

9. Inspection and Refund Timing

We will inspect your return and notify you of the outcome within 5 business days after receipt. If a refund is declined, we will explain the reason and how to request a review.

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank or payment provider may require additional time to post the credit.

If the credit has not appeared within 10 business days after our refund confirmation, contact us and your payment provider for help tracing it.

10. Exchanges

Contact us within the 30-day return window to request an exchange. Exchanges depend on stock availability and must meet the applicable return conditions.

Any price difference or shipping charge will be explained before you agree. If an exchange is unavailable, an eligible return may be refunded instead.

11. Cancellations

Contact us promptly if you want to cancel. Cancellation is possible while fulfillment has not progressed beyond the point where the order can be stopped.

If cancellation is confirmed after payment was captured, we issue a full refund within 7 business days. If the order has shipped, you may use the return process after delivery. Statutory cancellation rights remain unaffected.