Shipping policy

Shipping Policy

This Shipping Policy applies to purchases made at pdsjsdl.com.

1. Shipping Availability

Available shipping destinations and services are displayed at checkout after you enter your delivery address. If your address is not supported, please contact us before placing an order.

Our business contact address does not necessarily indicate the dispatch location of every product.

2. Order Processing

Standard in-stock orders are processed within 1–3 business days after payment confirmation and completion of any necessary order verification.

Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from carrier transit time. Any different schedule for a preorder or special-order product will be disclosed before purchase.

3. Estimated Delivery Times

Service	Processing	Transit After Dispatch	Estimated Total
Standard Shipping	1–3 business days	6–9 business days	7–12 business days

Any destination-specific estimate disclosed before purchase applies to that order. Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, and customs processing where applicable can affect delivery.

If we cannot dispatch your order within the timeframe stated when you ordered, we will notify you and provide any delay-consent, cancellation, or refund options required by applicable law.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout before payment. The charge may depend on your delivery address, selected service, and order details.

Free shipping applies only when the conditions displayed with the offer are met. We do not add undisclosed shipping charges after purchase.

5. Tracking and Separate Shipments

When an order is dispatched, we send shipment details and available tracking information to the email address used at checkout. Carrier tracking may not update immediately.

If an order ships in multiple packages, we provide the available tracking details for each shipment. Additional shipping charges for splitting an order will not be imposed without your agreement.

6. Address Changes

Please check your delivery details before ordering. Contact us promptly if a correction is needed. Changes cannot be guaranteed once fulfillment or dispatch has begun.

If a package is returned because of an incomplete address, refusal, or failure to collect it, contact us to discuss reshipment or another appropriate resolution. Any applicable reshipping charge will be explained before you agree.

7. Delayed, Lost, or Damaged Packages

If a package is overdue, appears lost, or is marked delivered but cannot be located, contact us with your order number and tracking details. We will investigate with the carrier and arrange an appropriate resolution, which may include replacement or refund.

For damaged or incorrect items, retain the item and packaging where reasonably possible and contact us. See our Return and Refund Policy.

8. Cross-Border Orders

For any cross-border delivery offered by our store, the treatment of import duties, taxes, and clearance charges will be disclosed before purchase. Please contact us before ordering if the applicable charges are unclear.